Overview

Digital products are non-refundable.

Physical products such as books can only be refunded if there’s a manufacturing fault. If a product is damaged in transit, please let us know and we will take it up with the courier. We will do our best to replace your item if that is preferred.

Any subscriptions to ongoing group services can be cancelled at any time, but won’t be refunded.

Any coaching services and packages purchased have a cooling off period of 5 business days, or until our first session together, whichever is sooner. Please email us at harris@mxharrishill.com within this timeframe to request a refund and a reason for the refund for our records. We do our best to make sure that anyone signing up to higher-ticket services are making a sound, unpressured decision, but ultimately that responsibility lies with the client to manage their own finances. It’s important that clients’ basic needs are met in order to get the best results from our work together. Therefore, if a payment plan would be more prudent, please discuss this with Harris.

Refunds

If a refund is requested and processed, please be aware that our payment platforms must clear the funds before we can send them back. We will then return the funds to you via the same method you paid by.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at harris@mxharrishill.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at harris@mxharrishill.com and send your item to the address we provide you by return email.

Gifts

If you have an issue with a physical gift you were given from Mxharrishill.com, please email me an email to harris@mxharrishill.com. Please note that any packages or gift certificates you’ve been gifted are non-refundable and will have an expiry date.

Shipping returns

To return your product, please email me at harris@mxharrishill.com so I can provide you with an address to return your item to.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you should consider using a trackable shipping service or purchasing shipping insurance as we can’t guarantee that we will receive your returned item and can’t be held repsonsible for any lost or damaged returns.

Need help?

Contact us at harris@mxharrishill.com for questions related to refunds and returns.