Digital products are non-refundable.
Physical products such as books can only be refunded if there’s a manufacturing fault. If a product is damaged in transit, please let us know and we will take it up with the courier. We will do our best to replace your item if that is preferred.
Any subscriptions to ongoing group services cannot be cancelled and won’t be, unless you have been over-charged accidentally (but this has never happened before!). Group services will have a financial commitment which is expected to be honoured. Extenuating circumstances are considered in rare cases.
Any 1:1 coaching services and packages purchased over £100 have a cooling off period of 5 business days, or until our first session together, whichever is sooner. Please email us at firstname.lastname@example.org within this timeframe to request a refund and a reason for the refund for our records. Please note that a small portion of your payment is taken by our payment platform, and we therefore cannot refund it. We do our best to make sure that anyone signing up to higher-ticket services are making a sound, unpressured decision, but ultimately that responsibility lies with the client to manage their own finances. It’s important that clients’ basic needs are met in order to get the best results from our work together. Therefore, if a payment plan would be more prudent, please discuss this with Harris.
Any single appointments purchased are non-refundable, and you’ll have up to a month to use them, should you need to reschedule once. Needing to reschedule more than once may result in the session being forfeited. If, on the very rare occasion, I need to reschedule for any reason, I will do so at the earliest mutually convenient time.
If a refund is requested and processed, please be aware that our payment platforms must clear the funds before we can send them back. We will then return the funds to you via the same method you paid. This may take several more business days; our payment platforms are in charge of this and we have no say over how quick this is. If it’s been longer than 5 business days since the refund was submitted by us, then please let us know.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company and/or bank; it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items over £100 may be refunded, except in the case of a faulty item. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to the address we provide you by return email.
If you have an issue with a physical gift you were given from Mxharrishill.com, please email me at email@example.com. Please note that any packages or gift certificates you’ve been gifted are non-refundable and will have an expiry date.
To return your product, please email me at firstname.lastname@example.org so I can provide you with an address to return your item to.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged/replaced product to reach you may vary.
If you are returning more expensive items, you should consider using a trackable shipping service or purchasing shipping insurance as we can’t guarantee that we will receive your returned item and can’t be held responsible for any lost or damaged returns.
Contact us at email@example.com for questions related to refunds and returns.